Question No: 1 ( Marks: 1 ) - Please choose one

Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above (correct) page 42
Question No: 2 ( Marks: 1 ) - Please choose one

► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the above (correct) page 41
Question No: 3 ( Marks: 1 ) - Please choose one

Which one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above (correct) page 33.
Question No: 4 ( Marks: 1 ) - Please choose one

Select one which is true from the followings.
► Kinesics behaviour
► Paralanguage (correct) page 16
► Proximity
► Artifacts
Question No: 5 ( Marks: 1 ) - Please choose one

► Sender/encoder,
► Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological (correct) page 10
Question No: 6 ( Marks: 1 ) - Please choose one

Communicator Audience
As “sender” Noise as “receiver”
This model represents which theory of communication?
► Social environment theory
► General theory
► Rhetorical theory
► Electronic theory page 8
Question No: 7 ( Marks: 1 ) - Please choose one

► simple
► complex (correct) page 23
► easy
► short
Question No: 8 ( Marks: 1 ) - Please choose one

► Oral and written communication
► Written and non verbal communication
► Oral and verbal communication
► Effective business communication (correct) page 42
Question No: 9 ( Marks: 1 ) - Please choose one

In which communication expressions are not encoded in words?
► Non-verbal (correct) page 15
► Verbal
► Written
► Verbal and written
Question No: 10 ( Marks: 1 ) - Please choose one

► Feedback
► Behaviour (correct) no reference 60% confidence
► Environment of the company
► Situation
Question No: 11 ( Marks: 1 ) - Please choose one

► Horizontal (correct)page 6
► Downward
► Upward
► Circular
Question No: 12 ( Marks: 1 ) - Please choose one

► Beginning
► Middle pg 87
► End
► Between beginning and middle
Question No: 13 ( Marks: 1 ) - Please choose one

► Software
► Groupware (correct) page 61
► E-mail
► Network
Question No: 14 ( Marks: 1 ) - Please choose one

► Concise, clear and polite (correct) no reference 90% confidence
► Verbose, rude and harsh
► Impolite and having negative tone
► Moderate
Question No: 15 ( Marks: 1 ) - Please choose one

► Open punctuation (correct) page 52
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 16 ( Marks: 1 ) - Please choose one

► Letterhead page 48
► Letter pad
► Leaflet
► Document
Question No: 17 ( Marks: 2 )

Question No: 18 ( Marks: 2 )

The identification and classification of the various histological types of lymphomas are vital steps toward the introduction of new therapies and the reduction of mortality.
Question No: 19 ( Marks: 3 )

Question No: 20 ( Marks: 5 )

Question No: 21 ( Marks: 10 )
