Question No: 1 ( Marks: 1 ) - Please choose one
Before writing a message, which of the following steps are necessary for effective communication?
► Define the purpose of the message.
► Analyze your audience – readers or listeners, outline – organize – your message.
► Choose the ideas to include, collect all the facts to back up these ideas.
► All of the above (correct) page 42
Question No: 2 ( Marks: 1 ) - Please choose one
In order to understand verbal and nonverbal communication which of the following things should we do?
► Accept cultural differences
► Studying your own culture
► Learn about other cultures
► All of the above (correct) page 41
Question No: 3 ( Marks: 1 ) - Please choose one
Which one is the aspect of life styles of the country?
► Position of the family
► Social and economic levels
► Business hours
► All the above (correct) page 33.
Question No: 4 ( Marks: 1 ) - Please choose one
It is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said.
Select one which is true from the followings.
► Kinesics behaviour
► Paralanguage (correct) page 16
► Proximity
► Artifacts
Question No: 5 ( Marks: 1 ) - Please choose one
Which one is not the component of communication process from the followings?
► Sender/encoder,
► Message, medium,
► Receiver/decoder, feedbacks.
► Audio-visual and technological (correct) page 10
Question No: 6 ( Marks: 1 ) - Please choose one
Message
Communicator Audience
As “sender” Noise as “receiver”
This model represents which theory of communication?
► Social environment theory
► General theory
► Rhetorical theory
► Electronic theory page 8
Question No: 7 ( Marks: 1 ) - Please choose one
A formal style is characterized by more------------ sentences.
► simple
► complex (correct) page 23
► easy
► short
Question No: 8 ( Marks: 1 ) - Please choose one
All seven C’s can be applied to:
► Oral and written communication
► Written and non verbal communication
► Oral and verbal communication
► Effective business communication (correct) page 42
Question No: 9 ( Marks: 1 ) - Please choose one
In which communication expressions are not encoded in words?
► Non-verbal (correct) page 15
► Verbal
► Written
► Verbal and written
Question No: 10 ( Marks: 1 ) - Please choose one
An effective way of maintaining communication with employees is to monitor:
► Feedback
► Behaviour (correct) no reference 60% confidence
► Environment of the company
► Situation
Question No: 11 ( Marks: 1 ) - Please choose one
---------------- type of flow takes place between peers in organizations in order to solve problems.
► Horizontal (correct)page 6
► Downward
► Upward
► Circular
Question No: 12 ( Marks: 1 ) - Please choose one
In refusal letter, at which place do we give explanation of the refusal?
► Beginning
► Middle pg 87
► End
► Between beginning and middle
Question No: 13 ( Marks: 1 ) - Please choose one
-----------allows several people to use software at the same time to create documents, keep track of projects.
► Software
► Groupware (correct) page 61
► E-mail
► Network
Question No: 14 ( Marks: 1 ) - Please choose one
A person should follow which one of the the following characteristics while writing an email?
► Concise, clear and polite (correct) no reference 90% confidence
► Verbose, rude and harsh
► Impolite and having negative tone
► Moderate
Question No: 15 ( Marks: 1 ) - Please choose one
Even the salutation and the complementary close have no punctuation in:
► Open punctuation (correct) page 52
► Standard punctuation
► Close punctuation
► Long punctuation
Question No: 16 ( Marks: 1 ) - Please choose one
- --------------- is a printed paper with the name and address of a person or organization.
► Letterhead page 48
► Letter pad
► Leaflet
► Document
Question No: 17 ( Marks: 2 )
Which points should be kept in mind while writing get-well wishes and sympathy letters.
Question No: 18 ( Marks: 2 )
Redraft the message for clarity
The identification and classification of the various histological types of lymphomas are vital steps toward the introduction of new therapies and the reduction of mortality.
Question No: 19 ( Marks: 3 )
What is buffer?
Question No: 20 ( Marks: 5 )
Individual culutral variables are very important to understand interculutral communication, discuss with three individual cultural variables.
Question No: 21 ( Marks: 10 )
Expalin the term culture and point out the main aspects of intercultural model.