Which of the following is the process of drafting your message?
Planning
Composing
Editing
Revising
A customer is entitled to request an adjustment whenever he receives a product or
experience service that doesn’t live up to the --------------------------.
trader’s demands
supplier’s standards
seller’s demands
trader’s standards
'Employment History' means:
Which schools you have attended.
Which diplomas and certificates you have.
Where you have worked.
Which disciplines you had opted.
Which sentence is incorrect?
He lives in London.
I arrived at home at 6 o'clock.
They drove to San Francisco on Saturday.
Where do you live?
Which of the following is promoted by simple, direct language?
Structural clarity
Stylistic clarity
Contextual clarity
Textual clarity
How many steps are essential for successful oral statement?
Five
Six
Seven
Eight
Which one of the the following phrases are likely to offend and should be avoided?
We allow, we must reject
I prefer, we must deny
I must refuse, we must deny
We welcome, I must refuse
Which of the following descriptions can be applied to a résumé?
A résumé is a form of persuasive communication.
A résumé is a structured, written summary of a person’s education, employment
background and job qualifications.
A résumé is an advertisement intended to stimulate an employer’s interest in meeting
you.
All of the above
Which one of the following options should be used during business correspondence?
Choppy sentences
Passive sentences
Bias-free language
Cliches
Which type of Visual aid is the most difficult to execute effectively?
Graphics
Projections
Handouts
Film and video
Which steps are involved in ‘Revising Business Messages’? Give details of any two of
them?
5
What is the difference between Formal and Informal letter?
Which characteristics ensure ‘Completeness’ to a document?
Indicate whether these statements are true or false.
1) Use passive sentences to soften bad news, to put yourself in the background, or to
create an impersonal tone.
2) A compound sentence expresses one independent clause and one or more
dependent clauses.
3) A complex sentence expresses two or more independent but related thoughts.
Identify and describe three techniques for developing paragraphs. ?
Write a note on correctness principle of communication?
Have you ever heard the term Persuasive massage? Define it.
